Network Operations
Center

Network Operations
Center

NETWORK STATUS UPDATES

**We are  not experiencing any outages in any of our networks currently.**

SERVICE NEVER SLEEPS

The FiberLight Network Operations Center is standing by to address all your service needs – day or night, rain or shine.
Our trained technicians can assist you with the following requests:

  • Tag & locate tickets
  • Survey requests
  • Trouble ticketing
  • Ticket status updates
  • Relocations
NOC Escalation List
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations ManagerRon Figueroa404-807-1392ron.figueroa@fiberlight.com
Level 4 (12+hours)Network Operations Vice PresidentSteve Heckman469-450-7253Steve.Heckman@fiberlight.com

You can reach us 24X7X365 by email or phone at noc@fiberlight.com or 1-800-672-0181.

Every custom solution starts with a conversation.

Tailoring a solution means getting to know your company and goals. Just fill out the form to the right so we can get the ball rolling.

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