Service Never Sleeps
Report all service impacting issues to our Network Operations Center (NOC) by email at [email protected] or by phone at 800-672-0181.
Please have your account and circuit ID ready when you call.
Direct Support Access:
Customer Care Request Forms
For all other customer service questions, please call 844-509-0775.
For any customer care issues in need of resolution, you will need to provide your account number, fiber record information and contact information.
Direct NOC Support
The FiberLight Network Operations Center (NOC) is standing by to address all your service needs – day or night, rain or shine.
Our trained technicians can assist you with the following requests:
- Tag & locate tickets
- Survey requests
- Trouble ticketing
- Ticket status updates
- Relocations
To engage our NOC, please call 800-672-0181 or send us an email at [email protected]. For service-impacting outage escalations, please follow the escalation procedures you received from your FiberLight account team.
Escalating Trouble Tickets
To escalate a ticket, contact the NOC and follow the escalation tiers listed below. Include your assigned CSM in any email correspondence.
LVL 1 | 0-4 HOURS
FiberLight NOC
[email protected]
800.672.0181
LVL 3 | 8 HOURS
Brian Economides, Director Network Operations
[email protected]
253.888.5701
LVL 2 | 4 HOURS
FiberLight NOC Managers
[email protected]
943.203.1010
LVL 4 | 10 HOURS
William Peek, VP Network Operations
[email protected]
989.274.6346
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