Customer Care Request Forms

Cancellation Request

Note: EVERY CIRCUIT WILL REQUIRE A SEPARATE CANCELLATION SUBMISSION.

  • Enter your company name (the Fiberlight Customer's Company requesting a cancellation, not your end user company).
  • Enter the Fiberlight Customer's Phone Number
  • Enter the email address that will receive confirmation of this Cancellation request with a ticket number to reference.
  • Enter Lit or Dark Circuit ID Info
  • Enter the Order Number from the executed Contract
  • Enter the contract number. If unknown, enter Unknown
  • Enter the full name of the SDPM working the order to be cancelled
  • Description limited to 350 characters
  • Accepted file types: zip, Max. file size: 10 MB.
    .ZIP REQUIRED (please compress KMZ file in .ZIP format before uploading)
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xls, xlsx, Max. file size: 10 MB.