Partners
View Our Network
NOC
Menu
Solutions
Solutions
Transport Services
Cloud Connect
Dedicated Internet Access
Dark Fiber
Wireless Backhaul
Ethernet NNI
Data Center Interconnect (Wavelength Services)
Verticals
FiberLight Partner Program
Network Operators
Enterprise
Close
Network
Data Centers
Network Map
Coverage Maps
Texas Express Routes
Washington, DC
West Texas
Waco
San Antonio
San Angelo
Midland
Lubbock
Odessa
Laredo
Houston
Dallas/Ft. Worth
Corpus Christi
College Station
Central Texas
Richmond
Close
Company
Leadership & BOD
News
Careers
Close
Resources
Blog
Success Stories
Dark Fiber Assessment
Savings Calculator
Close
Contact
Customer Care Request Forms
Close
Customer Care Request Forms
Billing Dispute/Credit Request
Requester Full Name
(Required)
Today's Date
Customer Company Name
(Required)
Customer Phone
(Required)
Customer POC
(Required)
Customer Email
(Required)
Type of Request
(Required)
Please select request type
Billing Dispute
Credit Request
Circuit Type
(Required)
Please Select Service Type
Cloud
DIA
Ethernet
MDFN
NNI
Wavelength
Dark Fiber
Enter the Type of Circuit you are referencing. Each separate Circuit will require it's own Form submission.
Circuit ID
(Required)
Enter Lit or Dark Circuit ID Info
OPP or Order Number
(Required)
Contract Number
(Required)
BAN (Billing Account Number)
(Required)
Monthly Service Charge
(Required)
Is this request related to an outage?
(Required)
Yes
No
What is the Ticket Number provided for the outage?
(Required)
How long did you experience trouble?
(Required)
Promotional ID
Additional Comments, Instructions or Contact Information
(Required)
Include any Location information relevant to this request along with any other additional information, instructions or contact information. (Limited to 350 characters)
Upload Your KMZ File (ZIP required)
Accepted file types: zip, Max. file size: 10 MB.
.ZIP REQUIRED (please compress KMZ file in .ZIP format before uploading)
Upload Additional Documents
Accepted file types: jpg, gif, png, pdf, doc, docx, xls, xlsx, Max. file size: 10 MB.
Solutions
Transport Services
Cloud Connect
Dedicated Internet Access
Dark Fiber
Wireless Backhaul
Ethernet NNI
Data Center Interconnect (Wavelength Services)
FiberLight Partner Program
Network Operators
Enterprise
Back
Network
Data Centers
Network Map
Texas Express Routes
Washington, DC
West Texas
Waco
San Antonio
San Angelo
Midland
Lubbock
Odessa
Laredo
Houston
Dallas/Ft. Worth
Corpus Christi
College Station
Central Texas
Richmond
Back
Back
Company
Leadership & BOD
News
Careers
Back
Resources
Blog
Success Stories
Dark Fiber Assessment
Savings Calculator
Back
Contact
Customer Care Request Forms
Back
× Close Panel
