Customer Care Request Forms - Fiberlight Fiberlight

Customer Care / NOC Requests

For Customer Care and Support:

Report all service impacting issues to our Network Operations Center (NOC) by email at NOC@fiberlight.com or by phone at 800-672-0181. You can also click here to be directed to the Network Operations Center page to find the NOC Escalation List and other NOC Support Information.

Please have your account and circuit ID ready when you call.

Direct Support Access

Disconnect Request for Installed Services
Billing Dispute/Credit Request
Cancellation Request for In Progress Orders
Manhole Access Request Form
Splice Request Form

For all other customer service questions, please call 844-509-0775. For any customer care issues in need of resolution, you will need to provide your account number, fiber record information and contact information.