Customer Care Request Forms

For Customer Care and Support:

Report all service impacting issues to our Network Operations Center (NOC) by email at or by phone at 800-672-0181. You can also click here to be directed to the Network Operations Center page to find the NOC Escalation List and other NOC Support Information.

Please have your account and circuit ID ready when you call.

For all other customer service questions, please call 844-509-0775. For any customer care issues in need of resolution, you will need to provide your account number, fiber record information and contact information.

• Disconnect Request for Installed Services
• Billing Dispute/Credit Request
• Cancellation Request for In Progress Orders
• Manhole Access Request Form
• Splice Request Form