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For Customer Care and Support:

Report all service impacting issues to our Network Operations Center (NOC) by email at or by phone at 800-672-0181. You can also request an escalation list from the NOC.

Please have your account and circuit ID ready when you call.

For all other customer service questions, please call 844-509-0775. For any customer care issues in need of resolution, you will need to provide your account number, fiber record information and contact information.

Corporate Headquarters

FiberLight, LLC

3000 Summit Place, Suite 200
Alpharetta, GA, 30009

Main number: 844-509-0775
Fax Number: 678-366-0411

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Regional Offices


Tampa Office Location
6089 Johns Road, Suite 7
Tampa, FL 33634


Greenbelt Office Location
7500 Greenway Center Drive, Suite 1110
Greenbelt, MD 20770


Sterling Office Location
45472 Holiday Drive, Suite 10
Sterling, VA 20166