The FiberLight Network Operations Center is standing by to address all your service needs – day or night, rain or shine.
Our trained technicians can assist you with the following requests:
| NOC Escalation List | ||||
|---|---|---|---|---|
| Level 1 (1-4 hours) | NOC Technician | On Shift | 1-800-672-0181 Opt. 1 | NOC@fiberlight.com |
| Level 2 (4-8 hours) | Lead Technician | On Shift | 1-800-672-0181 Opt. 1 | NOC@fiberlight.com |
| Level 3 (8-12 hours) | Network Operations Manager | Ron Figueroa | 404-807-1392 | ron.figueroa@fiberlight.com |
| Level 4 (12+hours) | Network Operations Vice President | Steve Heckman | 469-450-7253 | Steve.Heckman@fiberlight.com |
You can reach us 24X7X365 by email or phone at or 1-800-672-0181.
