Network Operations Center

Service Never Sleeps

The FiberLight Network Operations Center is standing by to address all your service needs – day or night, rain or shine.

Our trained technicians can assist you with the following requests:

  • Tag & locate tickets
  • Survey requests
  • Trouble ticketing
  • Ticket status updates Relocations
NOC Escalation List
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt.
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt.
Level 3 (8-12 hours)Network Operations ManagerRon
Level 4 (12+hours)Network Operations Vice PresidentSteve

You can reach us 24X7X365 by email or phone at or 1-800-672-0181.