Network Operations Center (NOC) Escalation List

1-800-672-0181 Opt. 1 | Tampa

All Lit Services Inside Plant
EscalationTitleNamesCell NumbersEmail Address
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations DirectorDanny Keen706-766-0103Danny.Keen@fiberlight.com
Level 4 (12+hours)Network Operations Vice PresidentSteve Heckman469-450-7253Steve.Heckman@fiberlight.com

Field Operations inside Plant
EscalationTitleNamesCell NumbersEmail Address
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations DirectorDanny Keen706-766-0103Danny.Keen@fiberlight.com
Level 4 (12+hours)Regional Vice President of OperationsKarl Strootman410-979-0384Karl.Strootman@fiberlight.com

Field Operations Outside Plant
EscalationTitleNamesCell NumbersEmail Address
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations DirectorDanny Keen706-766-0103Danny.Keen@fiberlight.com
Level 4 (12+hours)Director OSP Central FloridaJames Reese214-205-7750James.Reese@fiberlight.com
Level 5Regional Vice President of OperationsKarl Strootman410-979-0384Karl.Strootman@fiberlight.com

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