Network Operations Center (NOC) Escalation List

1-800-672-0181 Opt. 1 | CTX/HOU

All Lit Services Inside Plant
EscalationTitleContactPhoneEmail
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations DirectorDanny Keen706-766-0103Danny.Keen@fiberlight.com
Level 4 (12+hours)Network Operations Vice PresidentSteve Heckman469-450-7253Steve.Heckman@fiberlight.com

Field Operations Inside Plant
EscalationTitleContactPhoneEmail
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations DirectorDanny Keen706-766-0103Danny.Keen@fiberlight.com
Level 4 (12+hours)Regional Vice President of OperationsEvan Shaw817-374-9592Evan.Shaw@fiberlight.com

Field Operations Outside Plant
EscalationTitleContactPhoneEmail
Level 1 (1-4 hours)NOC TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 2 (4-8 hours)Lead TechnicianOn Shift1-800-672-0181 Opt. 1NOC@fiberlight.com
Level 3 (8-12 hours)Network Operations DirectorDanny Keen706-766-0103Danny.Keen@fiberlight.com
Level 4 (12+hours)Director of ConstructionDoug Klunder727-919-6005Doug.Klunder@fiberlight.com
Level 5Regional Vice President of ConstructionMike Lamb210-414-9310Mike.Lamb@fiberlight.com
Level 6Vice President of ConstructionWayne Wooley972-489-9817Wayne.Wooley@fiberlight.com

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