FiberLight Preps for Tropical Storm Beta

Monday, September 21, 2020

As our customers in the Texas and Louisiana area prepare for yet another storm this season, we want to take this opportunity to reassure the market that we are tracking Tropical Storm Beta and, as always, are on the job. Here are the measures we have taken to protect our network and your business.

FiberLight is actively tracking the path of Tropical Storm Beta and monitoring its pathway as it prepares to make landfall in Texas Tuesday morning and then travel East up the coast and into Louisiana. As the storm strengthens, it has the potential for damaging winds, flooding rainfall and coastal flooding from storm surge. FiberLight is actively tracking the path and will continue monitoring the storm as it progresses. Our emergency response plan has been initiated and our Field Operations teams have been engaged from technician to Vice President. Additional field resources have been placed on standby and spare equipment has been staged.

Areas of concern will be down trees and power lines on our aerial infrastructure along with local power outages. Flash flooding due to heavy rainfall may also be a challenge.

While you focus on keeping your home and families safe, rest assured we are focused on keeping the lines of communications across our network accessible and reliable to continue to ensure your safety.

In addition to the actions above, FiberLight has taken the following preparedness steps:

  1. Checked local data centers and ensured they have sufficient fuel to deal with any power outages
    FEMA and other experts advise individuals to check vehicle fuel gauges to ensure tanks are topped up. This step reduces risk, providing the capability to respond to the urgencies that may arise during a storm of this intensity. In the same manner, fuel for secondary power sources like backup generators needs to be topped up. Data centers routinely check generator fuel levels to ensure 100 percent uptime in the event of prolonged power outages. FiberLight has rechecked all of our backup systems this week including our fuel stores, as part of our preparedness checklist for Tropical Storm Beta.
  2. Tested all generators in our data centers in potentially affected areas
    Our staff has checked every aspect of our generator functionality this week, including automated switchover capabilities and allowed them to run to clean out fuel lines.
  3. Placed technicians and contractors on standby for dispatch as needed
    Our seasoned field technicians and local contractors know the local terrain and understand the urgencies of uptime for the success of our clients and their customers and businesses. We are ready 24/7, whether in Tropical Storm Beta, or as other issues arise, to respond to the needs that may occur.
  4. Confirmed splice crews are ready to dispatch as needed
    Our splice crews are the laser surgeons of fiber optics. They work precisely to ensure the optimal performance of our network and will handle needed repairs arising from Tropical Storm Beta as quickly as possible. We have also provided satellite phones to the field OPS to keep the line of communications open with the NOC in case cell services are down.

Ongoing status

Please understand the safety of our employees and contractors is a priority and in the event of a service disruption, restoration cannot begin until it is safe to do so. We will continue to monitor the situation and keep impacted customers updated on network events should they occur.

Should you need to contact us please call 800-672-0181, email us noc@fiberlight.com or send us a message via our contact page here and have your circuit ID handy to save time.

At FiberLight, we aim to make you feel confident in the abilities of our knowledgeable staff and see us as a trusted partner, ensuring uptime for our network.

All the best to you and yours from the team at FiberLight!

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