FiberLight Prepares for Hurricane Dorian So You Can Have Peace of Mind

FiberLight Prepares for Hurricane Dorian So You Can Have Peace of Mind

Saturday, August 31, 2019

As our customers in the Tampa area prepare to ride out Hurricane Dorian safely, FiberLight wanted to take this opportunity to reassure the market that we are on the job. Here are measures we have taken to protect our network and your business.

FiberLight is actively tracking the path of Hurricane Dorian and monitoring its pathway as it threatens the Florida peninsula. We have initiated our emergency response plan and engaged our field OPS Director who has the field team on alert and ready to be deployed. Ground crew are on standby as we continue to monitor the situation. We will be watching the area and news reports for things like downed trees that could impact our aerial infrastructure along with localized power outages.

While you focus on keeping your home and families safe, rest assured we are focused on keeping the lines of communications across our network accessible and reliable to continue to ensure your safety.

To prepare for the potential direct hit of this storm, FiberLight has taken the following steps:

1. Checked local data centers and ensured they have sufficient fuel to deal with any power outages
FEMA and other experts advise individuals to check vehicle fuel gauges to ensure tanks are topped up. This step reduces risk, providing the capability to respond to the urgencies that may arise during a storm of this intensity.In the same manner, fuel for secondary power sources like backup generators needs to be topped up. Data centers routinely check generator fuel levels to ensure 100 percent uptime in the event of prolonged power outages. FiberLight has rechecked all of our backup systems this week including our fuel stores, as part of our preparedness checklist for Hurricane Dorian.

2. Tested all generators in our data centers in potentially affected areas
Our staff has checked every aspect of our generator functionality this week, including automated switchover capabilities and allowed them to run to clean out fuel lines.

3. Placed technicians and contractors on stand by for dispatch as needed
Our seasoned field technicians and local contractors know the local terrain and understand the urgencies of uptime for the success of our clients and their customers and businesses. We are ready 24/7, whether in Hurricane Dorian or as other issues arise, to respond to the needs that may occur.

4. Confirmed splice crews are ready to dispatch as needed.
Our splice crews are the laser surgeons of fiber optics. They work precisely to ensure the optimal performance of our network and will handle needed repairs arising from Hurricane Dorian as quickly as possible. We have also provided satellite phones to the field OPS to keep the line of communications open with the NOC in case cell services are down.

Ongoing status

As always, we will continue to monitor our network and especially during this weather event. At present, FiberLight does not anticipate any impact on our services. The FiberLight NOC is reachable at 800-672-0181 or email to noc@fiberlight.com.

The NHC’s forecast discussion states that Dorian is expected to continue moving towards the northwest through Friday. It will likely turn toward the west-northwest that evening and through the weekend and is expected to make landfall on Monday at 2 pm.

Should you need to contact us please call 800-672-0181, email us noc@fiberlight.com or send us a message via our contact page here and have your circuit ID handy to save time.

At FiberLight, we aim to make you feel confident in the abilities of our knowledgeable staff and see us as a trusted partner, ensuring uptime for our network.

All the best to you and yours from the team at FiberLight!

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