Note: EVERY CIRCUIT WILL REQUIRE A SEPARATE DISCONNECT SUBMISSION.

  • Enter your Company Name requesting this Disconnect (Should be the Fiberlight contractual Company Name, not your end user name).
  • Enter your Customer Phone # that is requesting this Disconnect.
  • Enter the email address that will receive confirmation of this Disconnect request with a ticket number to reference. Should be the contractual customer email, not the customer's end user email)
  • MM slash DD slash YYYY
  • Enter Lit or Dark Circuit ID Info - One circuit per Submission
  • Enter the Order Number on your contract. 6 digit OPP-xxxxxx or ORD-xxxxxx. If unknown, enter Unknown.
  • Enter the Order Number on your contract. 6 digit MSA, IRU, etc. with related digits or name. If unknown, enter Unknown.
  • Found on your invoice
  • Description is limited to 350 characters
  • Accepted file types: zip, Max. file size: 10 MB.
    .ZIP REQUIRED (please compress KMZ file in .ZIP format before uploading)
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xls, xlsx, Max. file size: 10 MB.