Additional Forms

Additional Forms

For Customer Care and Support:

Report all service impacting issues to our Network Operations Center (NOC) by email at or by phone at 800-672-0181. You can also request an escalation list from the NOC.

For all other customer service questions, please call 844-509-0775. For any customer care issues in need of resolution, you will need to provide your account number, fiber record information and contact information.

Disconnect Request
Disconnect – (Services installed and actively billing.)

Billing Dispute/Credit Request

Cancellation Form
Cancellation – (Cancellation of services prior to installation.)