Network Operations Center

FiberLight provides redundant Network Operations Center (NOC) support 24 hours a day, 365 days a year, while monitoring and testing all fiber and equipment continuously for movement beyond .25 db. Any deviation triggers an alert to the NOC, which responds immediately, oftentimes before the customer is aware a problem exists.

FiberLight Network Operations Center

Customer Care and Support

CUSTOMERS –TROUBLE REPORTING

Please call 1-800-672-0181 for any service impacting issues you need to report to our Network Operations Center (NOC).

For all other customer service questions, please contact Elizabeth Burks at 678.347.9266 or elizabeth.burks@fiberlight.com.

For any customer care issues in need of resolution, be sure to have your account number, fiber record information, and contact information. For an escalation list, please ask the NOC representative for names and numbers if you do not have them.

Photo provided by Brian Robbins Photography.

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Featured Companies

“We needed a network that offered the security of no shared resources, 99.999% reliability and sub 2ms latency. FiberLight was a great fit strategically as they are very responsive with terms, services and pricing.”

— Jim Davis, Director, Infrastructure & Service Delivery at the Atlanta Journal-Constitution

“I couldn’t find anyone else that could even come close to FiberLight’s delivery time. Our customers look for dependable service, and we expect the same from our providers. We know FiberLight will deliver what they promise.”

— Miller Cooper, CEO and Founder of Sago Networks

“We were impressed with the scalable network solution FiberLight offered as well as its ability to perform beyond standard SLAs, while offering us the stability and dependability of our own private network at a reasonable price. Using FiberLight, we are able to provide a best-in-class high bandwidth solution to our customers while leveraging FiberLight’s extensive metro assets.”

— Mark Cyran, Vice President of Managed Operations Atos Origin North America