Network Maintenance
FiberLight maintains the highest standards in maintenance and plant protection by employing an Operations Team with an extensive range of telecommunications expertise and experience. The FiberLight Operations Department includes management from industry leaders such as AT&T, SBC, WorldCom, Sprint, Ameritech, Bell Systems, Cable and Wireless, and WilTel, among others.
FiberLight performs regular routine maintenance on shared network systems and custom applications—including inspections, maintenance on the general infrastructure, relocations, and general upkeep. We have integrated numerous advanced technologies into our daily operations to improve accuracy, minimize response time, and reduce potentially hazardous situations:
- remote network monitoring and testing with QuestFiber, from NetTest
- records management with OSPInsight®
- street-level mapping and network overlays with MapInfo®
- design and engineering with AutoCAD®
- the latest locating and web-enabled ticket management applications
Locate Services
FiberLight marks the cable system for utility development, general construction, and landscaping in the area and coordinates and executes routine and emergency locates utilizing a proprietary frequency. Our locators also provide an array of other services as they perform their normal duties:
- Supplemental inspection services as a preventive measure by working in the field on a daily basis to ensure that unidentified construction activities do not cross or parallel the network path.
- Routine ride out of the network path to spot activity that could cause harm to our facilities.
- Stand-by services during pre-identified construction activities.
FiberLight maintains contact with local utility companies and economic development planners to obtain accurate and current information about street widening and pole change-out projects. Our compliance with local, state, and federal authorities, and our response to and cooperation with utility locate services also help to protect your network.
The following are a few of the useful FiberLight fiber monitoring features:
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On Demand Testing Mode |
Quick-and-easy performance testing |
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Local and Remote Alarms |
Reduces duration of outages and speeds identification of failures |
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Electronic and Hard Copy Documentation |
Ensures up-to-date, accurate records and information flow |
Fiber Monitoring
The primary objective of fiber monitoring is to facilitate a quick response to identified faults or to stabilize network troubles with variable maintenance routines. FiberLight uses comprehensive optical cable plant management systems encompassing configuration, fault management, performance monitoring, and data management. These systems continuously evaluate fiber condition, observe degradations and breaks, and transmit alarms to the appropriate personnel center. All fiber information is transmitted instantaneously. The system is operational 24 hours a day, seven days a week.
Enhanced Fiber Monitoring
FiberLight also offers Enhanced Fiber Monitoring, an in-service system that not only monitors the fiber route along customer paths, but also uses an out-of-band wavelength to monitor each customer fiber for stress, laser degradation, and power.
24/7 FiberLight Network Operations Center
- Central point of contact all customer needs
- 1-800 number for customers to call
- Dispatch of FiberLight employees to outages or customer requests
Emergency Restoration
Upon detection that the Network is damaged or not functioning properly, FiberLight immediately investigates the situation and expedites emergency restoration, if necessary. We’ve made specific preparations to ensure the readiness and accessibility of personnel and equipment required for response to emergency conditions.
- Response in two hours or less to all outages
- Emergency restoration contractors in place and on stand by in each market
Network Planning, Design and Engineering
Network Planning
FiberLight helps clients prepare for successful network operations by tailoring each project to the specific customer. FiberLight meets the unique challenges of network planning by helping customers strategically design a network and forecast market opportunities for a fiber-optic network. All potential issues that affect a network development project are examined, and FiberLight performs market analysis including regional right-of-way and franchise assessments, identification of carriers, and sizing and evaluating the market through business and residential line research.
Design and Engineering
Based on the customer’s network objectives, FiberLight develops a preliminary route design and recommendations for potential network paths. Once a preliminary route design is completed, the FiberLight Engineering group can provide clients with detailed engineering plans designed to promote success in a given market. Capacity requirements are identified and expansion opportunities are considered in the engineering phase.
Network Project Management & Construction Services
FiberLight provides a full range of project management and construction services that ensure network development projects are completed on time and within budget. FiberLight develops innovative and effective solutions to challenges inherent in network development. Our extensive experience in managing and constructing large network implementation guarantees our clients the ability to partner with a successful provider of network infrastructure.
Project Management
FiberLight provides clients with all-inclusive project management services for implementation of a quality telecommunications network. Experienced technical support managers are assigned to streamline operations and provide a single point of contact for the client. Working with customers, a detailed project schedule is developed for effective and efficient execution of the network development project. Project management services include:
- Timetable and Schedule Coordination
- Accounting and Invoice Management
- Quality Control Assurance
- Onsite Management and Inspection
Construction and Fiber Deployment
FiberLight has developed an extensive network of suppliers to provide the highest quality equipment at the lowest cost. Whether the network is aerial, underground, or a combination of both, FiberLight has the experience to deliver quality communications networks that exceed expectations. Each contractor is screened and pre-qualified to ensure 100% quality then required to follow a rigid assurance plan to maintain their qualified status.
Our construction services include:
- Trenching or directional boring for placement of conduit.
- Placement of Manholes and handholes
- Fiber deployment using the latest standards to ensure slack points are strategically placed for fast restoration of the network due to potential fiber cuts and to allow access for future customer tie-ins.
- Provide fiber splicing and tie-in services both on our own network and network of other carriers.
- Audit services, and rehabilitation of fiber splices for alternate carrier’s networks.
- Provide enhanced fiber testing using a state of the art Optical Time Domain Reflectometer (OTDR) capable of long range and high resolution testing.
Contact Customer Support
For customer support, please contact our NOC at 1-800-672-0181.